Subscription Terms
These Subscription Terms explain how Nova Steward memberships are priced, billed, renewed, changed, and used. They supplement our main Terms & Conditions and Application Policy.
1. Plans and included usage
Each plan includes the monthly request, research, voice, and other limits shown when you subscribe. Features and limits vary by plan. Unused monthly capacity does not roll over unless Nova expressly says otherwise. Third-party purchases—such as airfare, hotels, rides, meals, and merchandise—are not included in membership fees.
2. Billing authorization
When paid billing is available and you confirm a paid plan, you authorize Nova Steward and its payment processor to charge the displayed membership price, applicable taxes, and clearly disclosed fees to your selected payment method. Nova will show the amount and billing frequency before accepting payment. Merely recording a plan preference before billing is enabled does not create a charge.
3. Automatic renewal
Paid monthly memberships renew automatically each billing period at the then-current disclosed price until canceled. Your renewal date is shown in your account. Where required, Nova will provide advance notice of material price changes and obtain any additional consent required by law.
4. Plan changes
Upgrades may take effect immediately and may be prorated when the billing system supports proration. Downgrades ordinarily take effect at the next renewal. Nova will display the effective date and any charge or credit before confirming a plan change.
5. Cancellation
You may cancel a paid membership through account settings once live billing is enabled, or by contacting support@novasteward.com. Cancellation stops future renewals and normally leaves paid access active through the end of the current billing period.
6. Refunds
Except where required by law or expressly stated at purchase, membership charges are non-refundable after a billing period begins. Provider transaction refunds are governed by the airline, hotel, restaurant, retailer, transportation provider, or other provider’s rules and are separate from Nova membership fees.
7. Failed payments and taxes
You must maintain a valid payment method. If payment fails, Nova may retry the charge, notify you, limit paid features, or return the account to an available lower tier. Prices may exclude taxes, which will be calculated and disclosed when applicable.
8. Fair use and account rules
Memberships are for the registered account holder unless a plan expressly supports multiple users. You may not resell access, share credentials, evade device or usage limits, automate abusive traffic, bypass approvals or security controls, or use Nova contrary to the Application Policy, provider terms, or law.
9. Usage measurement and limits
Nova’s server records completed or initiated eligible operations to measure plan usage. Requests may be limited when a plan allowance is exhausted. Provider outages, rejected requests, and failed operations may be handled differently depending on whether meaningful service was performed. Administrators may correct verified measurement errors.
10. Changes and contact
Nova may change plans or these terms prospectively. Material changes will be posted with a revised effective date and notices required by applicable law. Questions about billing may be sent to support@novasteward.com.